Warranty

We grant 3 years warranty on all cuckoo clocks.

During this time, we will deal with any defects arising from faulty material or workmanship. All costs for material and labour are covered by us. Damages resulting from improper treatment, loss of the pendulum, weights or other small parts which are misplaced or accidentally thrown away with the packaging-all of these are not covered by this guarantee.

There can be no claim for alteration, reduced price or refund. No claims for compensation of an indirect or direct defect can be accepted. Any additional costs will not be refunded.  Transport damage during direct shipment is insured up to 500 €. 

1. Warranty Claim and Contact Requirement
   In the event of a warranty claim, the customer must contact us immediately before any repair or maintenance work is carried out on the watch. Contact must be made exclusively through the contact information provided on our website or in the documents received by the customer.
2. Warranty Voidance Due to Third-Party Interference
   The warranty will automatically be void if the watch is repaired, opened, or otherwise tampered with by any third party not authorized by us. This specifically applies to watchmakers who have not been commissioned or certified by us.
3. Customer Responsibility
   It is the customer's responsibility to inform us promptly in the event of a warranty claim and to ensure that the watch is serviced or repaired only by us or our authorized partners.
4. Exclusion of Liability
   We assume no liability for any damages or defects that arise from unauthorized repairs or interference with the watch.

By accepting our Terms and Conditions, the customer confirms that they have read and understood these provisions.

 
In case of a warranty claim, please proceed as follows:

In case of warranty damage or shipping damage (these damages must be documented by photo, including the packaging) please contact us by e-mail: info@schwarzwalduhr.de and explain the problem. We will first try to provide you with written assistance. If this is not possible, send the clock back to us with exact error information, without accessories (no weights, no pendulum or other parts that can be removed) or visit us in Schonach.

Freight collect shipments will not be accepted.

Shipping costs will not be covered, also for return shipment.

The clocks must be must be checked immediately upon receipt.

Place of jurisdiction is VS-Villingen in the Black Forest.

Place of performance is Schonach in the Black Forest.